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All ActiveYards orders are custom made, packaged and shipped according to your request. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION FROM YOUR LOCAL ACTIVEYARDS DEALER.
All merchandise will be returned to the local ActiveYards Dealer in the original cartons and must arrive freight prepaid. It will be accepted subject to inspection. Any serious damage, such as gouges, dents, etc. will cause the pieces to be scrapped, and no credit will be given. Any non-standard item, such as specially punched posts, custom gates, can not be returned.
Undamaged merchandise that is accepted for return to ActiveYards stock will incur a 35% restocking fee to cover the handling, inspection and repackaging of the goods.
The minimum charge for any return will be $100 plus any outbound freight charges that ActiveYards have paid.
Orders ship within 5 to 7 business days.
Because of the nature of our products, all sales are considered final.
Please ensure the accuracy of your order prior to submitting.
